Public Services and Consumers

This page is a translation of the original Portuguese text, provided for convenience. It deals with Brazilian law. If there is any discrepancy, the Portuguese version prevails. Read the original in Portuguese

Public services, whether provided directly by the government or through a delegated provider, must be adequate, efficient and safe. Essential services must be provided continuously, as the law requires.

Legal reference: Consumer Protection Code (Código de Defesa do Consumidor), art. 22.