Right of Withdrawal
This page is a translation of the original Portuguese text, provided for convenience. It deals with Brazilian law. If there is any discrepancy, the Portuguese version prevails. Read the original in Portuguese
This is your right to back out of a purchase made outside a physical store, such as online, by phone, or from a catalog, within seven days of receiving the product or signing the contract. You only need to notify the seller that you are canceling, and you do not have to give a reason. Any amount you paid must be refunded in full and adjusted for inflation, including shipping, because a remote purchase does not let you examine the product beforehand.
To find out the last day to cancel a purchase or complain about a defect, use the Consumer Protection Code Deadline Calculator.