The Store Won’t Honor the Product Warranty?

Quando o produto apresenta defeito e ninguém resolve, podemos avaliar juntos o que fazer.

This page is a translation of the original Portuguese text, provided for convenience. It deals with Brazilian law. If there is any discrepancy, the Portuguese version prevails. Read the original in Portuguese

You bought a product, it broke down during the warranty period, and the store or the repair shop keeps passing the problem back and forth. The Consumer Protection Code (Código de Defesa do Consumidor), Law 8.078/1990, provides that the supplier must fix the defect within a reasonable time. If that doesn’t happen, the consumer has other options.

If the repair never came, or the product returned with the same problem, we can review your situation and work out which options apply to your case.

Common situations

• A defect that appears within the statutory warranty or the contractual warranty
• A repair shop that doesn’t solve the problem or takes too long
• A refusal to replace, repair, or refund the product
• An essential product left unusable because it hasn’t been repaired

How we can help

• Gather the receipt (nota fiscal), the warranty terms, and records of your service requests
• Check whether the repair deadline was met
• Advise you on replacement, a refund, or compensation

Every product and every purchase has its own details. We can talk through yours and evaluate your options.