SAC (Customer Service Line)
This page is a translation of the original Portuguese text, provided for convenience. It deals with Brazilian law. If there is any discrepancy, the Portuguese version prevails. Read the original in Portuguese
The SAC (Serviço de Atendimento ao Consumidor, or Customer Service Line) is the channel that companies providing regulated services must maintain to receive questions, complaints, cancellations, and requests from the consumer. It must be free of charge, accessible, and available without requiring the purchase of another product or improperly bouncing the problem from one department to another. The service must log your request with a protocol number and respond within a reasonable time, so that you can track the status of your request.